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How Toke Natura Boosted Customer Engagement and Sales with Personalized Skincare Solutions
Client type
Stats
20%
increase in sales
49%
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Challenge
Toke Natura faced a significant challenge: ensuring their customers could easily find the right products tailored to their specific needs. They sought to enhance the personalization of their offerings but struggled to deliver a seamless and accurate experience that could efficiently guide customers through their extensive product range. This lack of personalization was impacting customer satisfaction and loyalty. Toke Natura needed a solution that could effectively address these issues and create a more intuitive and personalized shopping experience for their customers.
Solution
To address Toke Natura’s challenges, they implemented a suite of advanced tools by Skin Match Technology: the Skin Care Finder, Clean Beauty Icons, and Ingredient Explainer. The pivotal “AHA” moment for Toke Natura came when they saw how effectively our Skin Match Technology could bridge the gap between their product offerings and their customers’ needs. The platform’s ability to deliver personalized, precise recommendations significantly enhanced the customer experience, building trust and loyalty in the process. Our solution was a perfect fit for Toke Natura, aligning seamlessly with their commitment to personalized, high-quality skincare. It not only improved customer satisfaction but also reinforced Toke Natura’s reputation for offering effective, tailored solutions. Moreover, the platform’s ease of integration and flexibility made it an ideal choice as they continue to grow and innovate.
Silvia Toquero
CEO of Toke Natura
Since implementing Skin Match Technology, we’ve seen some impressive results. We’ve noticed a more engaged community, with customers spending more time exploring our products and interacting with our brand. Most notably, we’ve experienced an overall 20% increase in sales, which we attribute directly to the enhanced personalization and customer experience provided by Skin Match Technology.
Ingredient Transparency
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About Toke Natura
Our mission at Tōke Natura is to bring and make available to you clean cosmetics that are respectful of the environment and your skin .
100% Cruelty Free · Vegan Cosmetics · Natural · Great organic selection · Ideal even for the most sensitive skin. We firmly believe that nature can provide us with all the necessary ingredients and benefits to provide the best care for our skin. Because healthy skin is beautiful skin and to achieve this we have to provide it with the best ingredients, avoiding unnecessary chemicals, with a large contribution of natural products.